Frequently asked questions
Bespoke Commissions
What’s the difference between Made to Order and a commission piece?
Made to Order starts with an existing Modern Muse design and allows you to select a different size. A commission starts from scratch and is created specifically around your space, palette, idea, or story.
Do I need to know exactly what I want?
Not at all. You can come with a specific idea, a room you’re designing, a few colors you love, or simply a feeling you want the piece to have. We’ll figure out the creative direction together.
Can you work from an inspiration image?
Absolutely. Inspiration images, fabric, wallpaper, stationery, a favorite painting, a color palette, or even a photo of your space can all help communicate what you’re drawn to.
Can I request a specific size?
Yes. Commissions are created around your space, so we can discuss the dimensions that make the most sense for where the artwork will live.
Can you incorporate something personal or meaningful?
Yes. Personal references, meaningful places, flowers, objects, patterns, or other details can all become part of the creative direction. Tell us the story behind it, and we’ll figure out how it might translate into the artwork
Will I get to see the artwork before it’s made?
Yes. You’ll review and approve the proposed direction before production begins, so we can make sure we’re headed in the right direction before the artwork is created.
How long does a commission take?
Timing can vary depending on the size and complexity of the piece, as well as the current studio schedule.
How much does a commission cost?
Each commission is quoted individually based on the size, materials, and scope of the artwork.
The Guestbook by Modern Muse
What does it cost?
Pricing is based primarily on your estimated guest count, which helps determine the size of your final artwork. We prefer the total number of guests invited so we can include extra shapes and make sure no one is forgotten. Once we receive your wedding date and estimated guest count, we will provide a custom quote.
Does it have to be butterflies?
Not at all. Butterflies are our signature, but custom shapes can be created to better reflect your wedding.
Can the colors match my wedding?
Yes. We can pull from invitations, linens, wallpaper, fabric samples, color references, and inspiration images when developing the artwork.
Does the final artwork have to match the sample?
No. The 10x10 sample helps you and your guests understand the concept and lets you experience the colors and design before the final heirloom is created. Small adjustments after the wedding are completely normal.
Can I add a painted background?
Yes. A painted background can be added for additional texture and depth for $150. We wait until after the wedding to finalize this decision so you can first see your sample artwork.
How long does the process take?
Your pre-wedding package will be completed and shipped before your wedding. Once the signed shapes return to the studio, we begin designing the final heirloom and keep you updated throughout production.
Shipping & Returns
When will my order ship?
Ready-to-ship pieces typically leave the studio within 1–3 business days.
How long do custom and made-to-order pieces take?
Because each piece is created by hand, please allow 3–6 weeks from the time of purchase for your artwork to be completed and shipped.
Can I get my piece sooner?
If you have a deadline or special occasion coming up, reach out before placing your order, and we’ll let you know what may be possible based on the studio schedule.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive tracking information by email so you can keep an eye on its journey home.
Can I return my order?
Most orders can be returned within 30 days of delivery as long as the item is unused, unworn, in its original packaging, and accompanied by proof of purchase. Sale items and gift cards are not eligible for return.
Can I return a custom or personalized piece?
No. Custom, personalized, and made-to-order pieces are final sale and cannot be returned or exchanged.
What if my order arrives damaged or I receive the wrong item?
Please reach out to us as soon as your order arrives if it is damaged, defective, or not what you ordered. Send a photo and a quick description of the issue, and we’ll take a look and make it right.
How do I start a return?
Email hello@modernmusebylizzie.com within 30 days of receiving your order. Please wait for confirmation before sending anything back. We cannot accept returns sent without prior approval. If your return is approved, we’ll provide a return shipping label and instructions.
Can I exchange an item?
We don’t offer direct exchanges. The easiest way to make sure you get the piece you want is to return your original item (if eligible) and place a new order once your return has been approved.
When will I receive my refund?
Once your return arrives and has been inspected, we’ll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process the refund.
What items are final sale?
Custom and personalized pieces, sale items, gift cards, and any other items specifically identified as final sale cannot be returned.
What if I’m in the European Union?
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, subject to the applicable conditions above.